A license (government ID) or passport is required to show who you are, and where you can be reached. If you booked a hotel, they require a government verified ID before you check-in. We do the same. It provides an extra layer of professionalism and security for both you and our other guests.
Likewise, we provided our government ID’s, and more, to Airbnb and Vrbo who checked us out before we were allowed to become professional hosts on their hosting platforms, and also guests ourselves.
It is not an unreasonable feeling. Sometimes we feel similarly when we book vacation rental properties at other destinations. Yes, you can trust us. We are real people, who are who we say we are. Read the About Us tab to learn more or visit our Facebook and Instagram sites.
If you are nervous about booking directly from our website, our properties are also on large online travel agents. You’ll be paying more to book the same property on those websites, due to their fees. It is your choice.
Additionally, we provided our government ID’s, and more, to online travel agents like Airbnb and Vrbo, who checked us out before we were allowed to become professional hosts on their vacation rental platforms, or rent properties ourselves.
The deposit varies according to the property with the amount listed in the house rules. The deposit is a credit card hold that goes into effect 2 days before your visit and is released 5-7 days after check-out if there are no damages, losses, or extra cleaning.
In general, if there are no damages, losses, or extra cleaning then you will receive the whole deposit back. Referring to the house rules, and the check-in, and the check-out procedures is helpful.
Check-in is at 4:00 pm and check-out at 10:00 am CST.
It depends upon the property and schedule. On days with back-to-back bookings early check-in and late check-out are not available because of the time it takes to clean and prepare the property between guests for your arrival.
That being said, you can always ask and we can check the schedule with the cleaning crew. If the property is available, we usually try to accommodate reasonable requests.
Check with Kelly on early check-in.
Contact Sylvia at the Gurnee Properties for questions on late check-out.
Contact Christa at the camper for questions on late check-out.
Our properties are contact-less check-in with entry codes sent to you electronically by email before check-in. See your welcome documents for exact timing as the timing varies.
Usually, it is 3 days before check-in for most properties, except at the camper which is the morning of check-in at 10:00 am.
We do not allow events or parties of any kind. We are a short-term, family oriented vacation rental property. Events and parties are prohibited, violate house rules and the rental agreement. If you hold an event, your reservation may be immediately cancelled without refund.
Our properties are contact-less check-in with entry codes sent to you electronically by email before check-in. See your welcome documents for exact timing as the timing varies. Usually, it is 2-3 days before check-in for most properties, except at the camper which is the morning of check-in at 10:00 am. We require a credit card on file for the deposit before the codes are sent.
Support is available by primary by app by Kelly. Check with Kelly on early check-in.
Gurnee Properties: Contact Sylvia for questions on late check-out and for local support.
Camper: Saturday and Sunday check-in support at the camper, is available from Kelly. Christa is not available on Saturday and Sunday for support. Contact Christa at on late check-out and for local support Monday through Friday.
Yes, we care about your safety. well-being, the security of your vehicles, the home and the grounds. We thus, even though our Gurnee properties are in a safe area, have exterior cameras and doorbell cameras that are on at all times recording video and audio. Like all the hotel and retail chains do.
The cameras monitor the entire exterior of the house, including all the doors, deck, windows, parking area and garage. None are pointed at or looking into the interior of the home. We have no interior cameras. We have noise and smoking monitors in common, interior areas of the homes.
There are no security cameras or monitoring devices at the Camper at Skydive Chicago. We have a low tech local system. It’s called “As the prop turns.”
In the properties that have them, the fireplaces are decorative only and are not for use. Insurance laws do not allow use in rental properties.
Propane is supplied and refilled by the guests as needed. No grill is provided at the camper.
We are an animal restricted properties due to severe family allergies, asthma, and other health conditions and do not allow animals.
We are a non smoking properties due to severe family allergies, asthma, and other health conditions.
We never share or sell your information or data with anyone. However some of your data may be sent to third party apps used in this website who have their own privacy policies, as discussed in our privacy policy.
